Refund policy

Return & Refund Policy

At Palladium Egypt, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review the following policy.

Returns

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

• In the same condition in which you received it.
• Unworn and unused.
• With all original tags attached.
• In its original packaging.
• Accompanied by the original receipt or proof of purchase.

To request a return, please contact us at info@palladiumegypt.com. Returns must be requested and approved before the item is sent back to us. Items returned without a prior return request will not be accepted.

Once your return request is approved, we will provide you with the necessary return instructions.

For any questions regarding returns, please contact us at info@palladiumegypt.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if:

• The item is defective or damaged.
• You received the wrong item.
• There is any issue with the product.

Our team will review the issue and work with you to find the appropriate solution.

If the issue is confirmed to be a manufacturing or storage defect, you will be eligible for a full refund.

Exchanges

If you would like to exchange your shoes for a different size, the following conditions apply:

• Size exchanges are accepted within 14 days from the order date, provided that the item has not been worn or used.
• A 100 EGP shipping fee will apply for the delivery of the replacement pair.
• The replacement product is subject to availability.
• If your requested size is unavailable, you may choose another model and pay any applicable price difference.

The item being exchanged must meet all return conditions stated above.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, the amount will be refunded to your original payment method.

Please note that the time required for the refund to appear in your account may vary depending on your bank or credit card provider.