Shipping & Returns

Shipping & Return Policy

Delivery:
Orders are delivered within 1 to 4 business days depending on your location.

Payment & Refund Method:
The same payment method used when placing your order will be used for any refund.

  • If you paid by Visa / Mastercard, your refund will be returned to the same card.

  • If you paid Cash on Delivery, your refund will be provided in cash.

Returns & Exchanges:
The courier delivering your order is not responsible for exchanges or returns.
Upon delivery, you will receive your package and pay the full amount.
If you would like to return or exchange, please contact us and we will arrange a separate courier to collect the item.

You are not allowed to open the package and decide at the door. All requests must be made after delivery.

Return & Exchange Time Frame:
Returns and exchanges are accepted within 14 days of receiving your order.
The product must be in the same condition, unused, and in the original box and packaging exactly as received.

Fees:

  • Exchange Fee: 100 EGP

  • Return/Refund Fee: 200 EGP

These fees cover courier and shipping services.